Boost N Blend™ is committed to providing you with a high quality product that covers up your thinning hair. If for any reason you are not happy with the product when it arrives, please contact us via CustomerCare@boostnblend.com and we will be happy to provide you with instructions for you to return your product for a full refund of the cost of the product.
Please note that a full refund will only be offered if the product is returned in its original box and with a copy of the invoice.
Refunds will be processed within 5-10 days from receipt of the returned product.
DAMAGED OR INCOMPLETE DELIVERY
All products are thoroughly checked and are ascertained damage-free prior to dispatch. In the event customers receive damaged or incomplete items please notify us immediately via CustomerCare@boostnblend.com and we will endeavour to rectify the problem immediately.
For all enquiries regarding any aspect of your shopping with Boost N Blend™, please contact CustomerCare@boostnblend.com
SHIPPING & HANDLING
Orders placed by 11am Monday to Friday (excluding public holidays) will be dispatched on the same day. Postage and handling is £5 for Royal Mail 48 Hour Tracked package service. Orders placed Saturdays, Sundays and public holidays will be shipped the following business day.
If you spend more than £20 you will receive free ground shipping.
We do offer international shipping throughout Europe and the rest of the world. Prices will be calculated at the checkout.
Next day DELIVERY - UK ONLY
We know what it’s like to be so busy you forget to reorder. So if you suddenly find out you have run out of Boost N Blend™, we offer an Next Day Delivery option.
If your order is made before 11am on a standard business day, we will send your package through Royal Mail 24 Hour Tracked service at a cost of £10.
If you have any issues with your delivery please email us at CustomerCare@boostnblend.com.
RETURNS AND REFUNDS
FREE COLOUR SWAP
We know it can be hard to get a perfect match first time. Which is why we offer one free colour swap to every new customer if you haven’t got your colour choice just right.
Please contact us at CustomerCare@boostnblend.com and we’ll be happy to help.
If for any reason you’re dissatisfied with your purchase you may return the items within 28 days for a refund by contacting us at CustomerCare@boostnblend.com.
Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.
Refunds will be processed once we have received your returned product in our warehouse. Returns must be accompanied by our Return Authorisation Form. Contact Customer Care and we will send you a Form.
All refunds are for the full amount of the returned product. Please note this excludes the cost of shipping, whether the customer received free shipping or not.